No Funds Error despite having added payment card

Hi, I added a payment card to my neptune account some time ago, but now I’m seeing a no funds error on the command line. Also, a job I had in progress was aborted. The message says:
“Sorry, you don’t have enough credits in your account to run this experiment.
Register your credit card in Neptune to run experiments in the cloud.”

Hi @lantunes,

I’m very sorry about this situation - this is a bug on our side and we will fix it. In the meantime, we’ve applied a temporary fix for your account so that you can use Neptune.

Thank you for reporting this issue.

Best regards,

We’ve also compensated your account to make up for the aborted experiment.


Okay great, thank you @piotr.lusakowski!