How long to activate after adding credit card details?

Hi,

I’ve used my first $5 bonus and added my credit card. It’s charged for $5 as I tried upgrading but then again downgraded to community edition. Both do not work and I still get ‘Sorry, you don’t have enough credits in your account to run this experiment. Register your credit card in Neptune to run experiments in the cloud.’

Should this take a long time to process?

Thanks
Ali

Alright I guess it takes several minutes. It’s okay now!

Hi @alisharaf,

Thanks for the info - we’ll improve this behaviour!